8 out of 10 people believe organisations take customers for granted
Most people feel that organisations have become impersonal and lost their ‘human’ touch, instead prioritising cost-cutting and functionality.
This is according to a new national survey by customer-led growth company The Foundation.
The survey coincides with the publication of 'The Human Experience: How to make life better for your customers and create a more successful organisation', which offers solutions to the issues highlighted in the survey.
Conducted...